New Book Teaches Business Owner Freedom Through Employee Empowerment

Brian Harding’s Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom is a book every business owner needs to read, especially those who run smaller companies and find themselves so busy working in the company that they never have time to step back and see the big picture, much less take a vacation. Harding, who has years of experience as a business owner and business consultant, knows that this problem happens because business owners either try to control their businesses too much and fail to relinquish control to their employees, or they feel they can’t trust employees to take care of the business without constantly overseeing them.Harding explains the real issue here is that employees do not follow processes, and that issue often exists because employees have not been properly trained or proper processes and procedures have not been put in place. If business owners want freedom to step away from their business for more than a day or two, they must help their teams learn to work autonomously. As a consultant, Harding often has business owners complain to him that employees are not “getting it.” When that happens, he asks them to list the top three things employees do that cause problems. Then he asks them to write down how many hours they spend per month or year training employees on those things. The response he usually gets is, “Oh, yeah. I guess that would explain our poor performance, huh?”As insightful as that practice is, Harding also reveals that simply teaching people how to follow procedures is not the entire issue. Most people can follow procedures, but people don’t always want to.Harding gives business owners a reality check when he states, “All people, including your employees, make decisions based mostly, if not entirely, on what they want (or want to avoid), with little regard for what you as the business owner want.” He also reminds us that most people don’t quit jobs; they quit their boss, who may be the business owner. Therefore, owners must learn to treat employees in ways that make them happy with their jobs and their work environment so they want to succeed. If business owners aren’t completely honest with themselves in this area, it will “significantly hamper our ability to develop the trust we must have in our team to turn over control, and get free from the feeling our business owns us.”Harding then offers ways we can resolve these situations. One of the most important is to realize everyone isn’t the same, so everyone doesn’t want the same thing. We have to get to know our employees. He states, “to effectively lead, manage, and sell, we must be able to communicate effectively with a wide range of personality types. And we cannot grow our companies if we cannot communicate in a manner that resonates with our team and our customers.”As an owner, Harding knows this process can be difficult. We may feel we are the boss and, therefore, it’s our way or the highway, but the truth is you cannot make people do something they don’t want to do.Furthermore, you have to have some humility and realize you aren’t always right. Harding talks about the difference between people who are task-oriented and people-oriented. Task-oriented managers often just want to get the work done and are not as interested in cultivating relationships. His advice to such people is to ask themselves, “Do I want to be right or successful?” To be successful, you need to get your team to want to do the work. People-oriented managers may be more concerned about their relationships with their employees than the work itself. At such times, they may need to ask themselves, “Right now, am I trying to be liked, or am I trying to be successful?” In both cases, success is the ultimate goal, but it can only be achieved by developing healthy, balanced relationships with employees or coworkers. The value of relationship development cannot be overemphasized. As Harding points out, most of us will spend more time with our team at work than with our spouses, children, or friends, and if those work relationships are not good, people will leave.Harding knows many business owners will think his philosophy too touchy-feely. His response: “When working with individuals who think these are crazy ideas, I ask, ‘If you don’t like the ideas I’m presenting, that’s fine. But tell me, what’s in it for an employee to work at your company?’ When business owners respond that the employees get a paycheck, Harding replies, “Every company offers a paycheck. Besides offering the required-by-law paycheck that every other employer offers, what’s in it for the employee to work here?”Harding offers a lot of great advice throughout Service Industry Success and practical methods to make the workplace better for everyone. Exercises are included to help business owners become more aware of the changes they need to make and how to make them. I could say a lot more about the value Harding provides in these pages, but I’ll close by saying I loved his idea that we should think of every interaction with an employee as a deposit or withdrawal that improves or hurts the employee’s relationship with the boss and company. Because people remember the bad more than the good, they need at least five positive experiences on the job for each negative experience just so they can break even.Altogether, Service Industry Success is a powerful and practical look at how to improve employee relationships, encourage employees to embrace their jobs, and ultimately, give the owner some freedom to reap the rewards of a job well done.

Read More

The 9 Most Unanswered Questions about

Purposes of SEO
When one has done web accessibility survey, it will help them with finding the website viably and moreover use it successfully. Web receptiveness will result into getting more customers of the website and moreover increase its efficiency. Web accessibility survey will help an individual with knowing the results of their website that will help an individual with improving its performance. It is a need by the law for an individual to guarantee that they have done web transparency survey at a specific period. An individual should reliably guarantee that they have done it so they can fulfill the essential of the law and along these lines they won’t have any offense. One should reliably guarantee that they have had the choice to get a pro who will help them with doing web accessibility survey so they can for the most part guarantee that they have known how it functions. They should have all of the mechanical assemblies that will engage them to have the choice to play out the audit inside a short time. An individual ought to guarantee that they plan on how they will coordinate the audit and the time they intend to use while doing the audit. The pros should give their disclosures to their clients after they have done web receptiveness survey so the clients can understand the results.
It is plausible for one to find the webpage structure improvement when they do web transparency audit. An individual should reliably get acquainted with the best transparency frameworks that they can use so they can find their website pages successfully at all times. One ought to guarantee that their web is open so they have increase the productive image of their business to the clients at all times. The clients should reliably have the choice to find the website of any association that they ought to use when they need to know the organizations they offer. One should get more customers on their website page when they make it accessible as PayStubCreator.
Web accessibility will in like manner engage the people to have the choice to get an increasingly broad audience. One will have the choice to extend their business once they have had the choice to make their webpage open since they will get more audience. An individual should get the skilled people who will help them with making their web dynamically accessible so they can grow the convenience of the website. When one needs to extend their business, they should reliably guarantee that they have had the choice to grow more traffic on their website. Ones ought to use a choice code when that will enable the web to end up being more accessible.

Researched here: On : My Thoughts Explained

Read More